Help & FAQ

Merchant Help Center

Welcome to the Merchant Guide! This page will teach you how to set up your store, create engaging offers, and track your success. Use the table of contents below to jump to a specific topic.

1. Getting Started

2. Creating & Managing Offers

3. Scanning & Redemptions (For Cashiers)

4. Understanding Your Pulse Dashboard

1. Getting Started

Setting Up Your Store Profile Your store profile is the first thing customers see. Make sure to upload a high-quality logo and select your brand's primary and secondary colors. These colors will automatically be applied to all the digital coupons you create!

Inviting Staff Members You don't have to be at the register to scan coupons. You can invite your employees as "Staff." Staff members can open the app and use the scanner to add stamps or redeem tickets, but they cannot see your dashboard, edit your store profile, or delete offers.

2. Creating & Managing Offers

We offer three distinct types of campaigns to help you drive sales:

Standard Coupons: VIP member card, offer or simple discount (e.g., "10% off lunch").
Stamp Cards: A loyalty builder (e.g., "Buy 9 coffees, get the 10th free").
Tickets/Passes: A multi-use pass (e.g., "Drink tickets" or "5-Class Yoga Pass").

How to duplicate a successful offer: Don't reinvent the wheel! If you ran a successful "Summer Sale" coupon and want to do it again for the Fall, simply find the old offer on your dashboard and select Copy.

3. Scanning & Redemptions (For Cashiers)

How to scan a customer's coupon:

Open your app and tap the Scanner tab at the bottom of the screen.
Ask the customer to open the offer in their digital wallet.
Scan the QR code on their screen.
The app will automatically determine if a stamp needs to be added or if the offer should be marked as "Redeemed."

Renewals: If a customer completely fills up a stamp card, you or they can tap the "Renew" button on their phone to start a fresh card (if offer supports it).

4. Understanding Your Pulse Dashboard

Your Pulse Dashboard tracks exactly how customers interact with your campaigns in real-time.

The Campaign Funnel:

👀 Views: The number of times your offer was looked at in the app - ie. how many times a lojjal QR code/link was scanned/clicked in store or social media.
📥 Claims: The number of times a customer saved this offer to their digital wallet (including returning customers who renewed an offer).
✅ Scans: The number of times this offer was physically scanned or stamped at your store.

Live Activity Feed: Scroll down to see a real-time feed of every interaction happening at your store. You will see exactly when someone claims an offer, adds a stamp, or redeems a ticket.

Customer Support & FAQ

Need help using your digital wallet or scanning offers at a store? Find your answers below.

How do I save an offer to my wallet?

When you find a store or an offer you like, simply tap the "Add to Wallet" button (or the Claim icon). This saves the offer safely to your device so you can quickly pull it up when you are at the cash register.

How do I use a coupon or get a stamp?

It's easy! Open the offer from your digital wallet. Show the screen to the cashier, and they will use their store device to scan your QR code. If it's a stamp card, a new stamp will magically appear on your screen!

My stamp card or ticket pass is full. What happens now?

Congratulations! Once you have collected all your stamps or used all your tickets, the card will be marked as "Redeemed." If the store allows it, you will see a Renew button appear. Tap it to instantly start a fresh card and keep earning rewards.

Why did an offer disappear from my wallet?

You might have manually archived the offer in your wallet. Archived offers are not visible unless you search/filter for them. Tap on Search & Filter and then select "Archived" to see archived offers/cards.

If you want to unarchive a archived offer/card, tap the card in the wallet list and you'll find the archive/unarchive option in the top menu.

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