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Privacy Policy for lojjal
Privacy Policy for lojjal
Effective Date: January 1, 2026
Effective Date: January 1, 2026
253below.com ("we," "us," or "our") operates the lojjal mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.
This policy applies to both types of users on our platform:
Customers: Individuals using the App to discover, save, and redeem offers.
Merchants / Staff: Business owners and their employees using the App to create offers, scan codes, and view dashboard analytics.
1. Information We Collect
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the App includes:
A. Personal Data When you register for an account, we collect personally identifiable information, such as your email address and authentication credentials. For Merchants, we also collect business-related information (store name, logo, brand colors) to create your public-facing Store Profile.
B. App Usage & Interactions We automatically collect usage data to provide our services and understand how the App is used. This includes:
Customers: The offers you view, claim to your digital wallet, renew, and redeem.
Merchants: The offers you create, analytics on those offers, and staff scan activity.
C. Location Data At this time, lojjal does not request, collect, or track your precise geographical location (GPS data). If this changes in the future to introduce location-based offer discovery, we will update this policy and explicitly ask for your permission within the App prior to collecting any location data.
2. How We Use Your Information
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
Create and manage your account securely.
Enable the core functionality of the App (saving offers to digital wallets, processing QR code scans, managing stamp cards).
Provide Merchants with anonymized, aggregated analytics regarding their specific campaigns (e.g., total views, total claims, total scans).
Process purchases and subscriptions (for Merchant Pro Tiers).
Monitor and analyze usage and trends to improve the App’s performance.
Resolve technical issues and respond to customer service requests.
3. Third-Party Services & Data Sharing
3. Third-Party Services & Data Sharing
We do not sell your personal data to third parties. We only share information with trusted third-party service providers that facilitate our core infrastructure. These service providers only have access to the data necessary to perform their specific functions and are legally obligated to protect it:
Cloud Hosting & Database Providers: To securely store user accounts, digital wallets, and store profiles.
Authentication Services: To safely manage your login credentials and secure your account.
Analytics Providers: To track aggregated app usage and engagement metrics, helping us improve the user experience.
Crash Reporting Tools: To monitor app stability and collect error reports so we can fix bugs quickly.
Payment Processors: To securely manage in-app purchases and subscriptions for our Merchant Pro Tier. We do not process or store your raw credit card information on our servers; this is handled entirely by our secure payment partners and the respective App Stores.
4. Data Retention and Deletion
4. Data Retention and Deletion
We keep your information for as long as your account is active or as needed to provide you with our services.
Your Right to Delete Your Data: You have the right to request the complete deletion of your account and associated personal data at any time.
In-App Deletion: You can delete your account directly within the lojjal app by navigating to your Account Settings and selecting "Delete Account."
Effect of Deletion: Executing this action will immediately and permanently erase your account credentials, wallet data, and personal profile from our active databases.
(Note for Merchants: Deleting an owner account may also remove associated active offers and store profiles to protect customer data integrity).
5. Security of Your Information
5. Security of Your Information
We use administrative, technical, and physical security measures (including Google Cloud's enterprise-grade infrastructure) to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Policy Regarding Children
6. Policy Regarding Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below so we can delete it immediately.
7. Changes to This Privacy Policy
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
8. Contact Us
8. Contact Us
If you have questions or comments about this Privacy Policy, or if you need to manually request data deletion outside of the app, please contact us at:
Developer: 253below.com
Email: info+lojjal@253below.com
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